These terms, commercial conditions and privacy practices govern your use of the VWorldX platform operated by VWorldX Private Limited.
Welcome to VWorldX. These Terms & Privacy ("Terms") form a binding agreement between you and VWorldX Private Limited ("VWorldX", "we", "us" or "our"), a company registered in India with its office at H.No.1-20, Near Nagula Yellamma Temple, Ramachandrapuram, Lingampally, Hyderabad, TG 502032, IN. By accessing or using the VWorldX platform, websites and related services (together, the "Platform"), you agree to these Terms. If you are entering into these Terms on behalf of an organization, you confirm that you have authority to bind that organization.
We grant the Customer a non-exclusive, non-transferable right to access and use the Platform for its internal business purposes during the subscription term, subject to these Terms and the applicable Order.
You agree not to: (a) use the Platform unlawfully or in breach of third-party rights; (b) attempt to gain unauthorized access to the Platform or related systems; (c) reverse engineer, copy or resell the Platform except as permitted by law; (d) upload malicious code; or (e) use the Platform to store or process content you are not entitled to use.
The Customer is responsible for configuring roles, permissions and access controls for its Authorized Users, and for maintaining the confidentiality of credentials. The Platform enforces role-based access control, but the Customer remains responsible for the access decisions it configures. The Customer must promptly notify us of any suspected unauthorized use.
As between the parties, the Customer owns all Customer Data and the knowledge it makes available to the Platform. The Customer grants us a limited license to host, process and display Customer Data solely to provide and support the Platform. We do not sell Customer Data, and we do not use Customer Data to train models that serve other customers. The Platform is designed to answer only from the Customer's approved and permitted knowledge, with source citations.
VWorldX is offered through tailored subscription plans (such as VWorldX Basic, VWorldX Plus and VWorldX Advance). Fees, scope, user counts and any usage allowances are set out in the applicable Order or quotation prepared for the Customer. Because pricing is shaped to each organization's team size, knowledge volume and governance needs, indicative fees are provided on request and confirmed in the Order.
The Customer may request an upgrade at any time; additional fees are calculated for the remainder of the then-current term. Downgrades take effect at the start of the next renewal period. Fees applicable on renewal may be revised by notice before the renewal date.
We use commercially reasonable efforts to keep the Platform available and to provide support appropriate to the Customer's plan. Planned maintenance is scheduled to minimize disruption. The Platform may rely on third-party infrastructure and integrations whose availability is outside our control.
The Platform, including its software, design, models, configuration and documentation, is and remains the property of VWorldX Private Limited and its licensors. No rights are granted except those expressly stated in these Terms. Feedback you provide may be used by us to improve the Platform without obligation to you.
This Privacy Policy explains how we handle personal information in connection with the Platform. We act as a processor for Customer Data processed on the Customer's behalf, and as a controller for limited account and website information described below.
Where applicable law requires a legal basis, we rely on the performance of a contract, our legitimate interests in operating and improving the Platform, your consent where requested, and compliance with legal obligations.
We share personal information only with trusted service providers that support hosting, infrastructure, analytics and communications, under contractual confidentiality and data-protection obligations. We may disclose information where required by law or to protect rights and safety. We do not sell personal information.
We retain personal information for as long as needed to provide the Platform, meet legal and contractual obligations and resolve disputes. Customer Data is retained according to the Customer's configuration and the applicable Order, and is deleted or returned on termination as described below.
We apply technical and organizational measures including encryption in transit, access controls, audit logging and the role-based and prompt guardrails built into the Platform. No method of transmission or storage is completely secure, but we work to protect information using recognized industry practices.
Subject to applicable law, individuals may request access to, correction of, or deletion of their personal information, and may object to or restrict certain processing. Requests relating to Customer Data are directed to the relevant Customer as controller; we assist Customers in responding to such requests.
Where information is transferred across borders, we use appropriate safeguards consistent with applicable data-protection laws.
Our website uses essential cookies to function and may use limited analytics cookies to understand usage. You can manage cookies through your browser settings.
The Platform is built to support enterprise compliance needs, including GDPR, SOC 2 and ISO 27001 aligned practices, optional HIPAA support, and a Customer's internal security policies. Audit logs record who searched, what was accessed, AI conversations, document views and workflow actions to support accountability.
The Platform can connect to third-party services such as document stores, communication tools and meeting platforms. Your use of those services is governed by their own terms. We are not responsible for third-party services, and integrations may change as those services evolve.
The Platform is provided on a commercially reasonable basis. To the maximum extent permitted by law, we disclaim implied warranties not expressly stated in these Terms. To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential damages, and our aggregate liability arising out of or relating to the Platform is limited to the fees paid by the Customer for the Platform in the twelve months preceding the event giving rise to the claim.
These Terms apply for the duration of the subscription term and any renewals. Either party may terminate for material breach not cured within a reasonable notice period. On termination, access to the Platform ceases and, on request within a reasonable window, we will make Customer Data available for export before deletion in line with the Order.
These Terms are governed by the laws of India. The courts at Hyderabad, Telangana shall have jurisdiction over any disputes, without prejudice to any mandatory rights under applicable law.
We may revise these Terms to reflect changes to the Platform, our practices, or legal requirements. When we make material revisions, we will post the current version on this page and, where appropriate, notify the Customer. Continued use of the Platform after a revision means you accept the revised Terms.
For any questions about these Terms or our privacy practices, contact VWorldX Private Limited at hello@vworldx.com, or by post at H.No.1-20, Near Nagula Yellamma Temple, Ramachandrapuram, Lingampally, Hyderabad, TG 502032, IN.
